To obtain employment in a field in which my talents and experiences related to Computers and the Internet are used to their fullest.

August 1999 - Present         Quantum Group, Inc.                                 San Diego, CA

Customer Service Representative

·     Processed orders for merchandise by commercial and retail customers.

·     Issued credits/replacements for returned merchandise.

·     Billed customers for services rendered and reconciled daily with Controller.

March 1999 – June 1999      Towbes Group, Inc.                            Santa Barbara, CA

Receptionist / Office Assistant

·     Directed a high volume of calls via a multi-line phone system.

·     Greeted customers and maintained staff calendars and appointments.

·     Processed incoming mail and maintained a checks received register.

Jan. 1995 – March 1999       CALM, Inc. (Non-profit)                    Santa Barbara, CA

Associate Development Director / MIS Manager

·     Received, acknowledged, and tracked incoming donations.

·     Designed and published reports, statistics and literature for commercial print, ads, press releases and web site.

·     Built and maintained a 15 node, Windows 98, hub-based network.

1994 - 1997                             Santa Barbara City College                Santa Barbara, CA

Associate in Arts, Liberal Studies

·     Emphasis on Computers and Spanish.

·     Currently pursuing a Bachelor of Arts degree in Information Systems.

Proficient in both IBM/PC and Macintosh operating systems. Adept in most office and
graphic design software applications: MS Office, Word, Excel, Access; Adobe PageMaker,
Illustrator, Photoshop; Internet, JavaScript and HTML; Windows 95/98
and DOS; Apple Share and LAN.

Proficient in conversational Spanish. Spanish has always been a complement to my course of study since junior high school.

Available upon request.